This Privacy Policy explains how pak11 collects, uses, stores, and protects the personal information you provide when using the pak11 platform. Please read this document carefully before registering or using any pak11 service.
pak11 ("pak11", "we", "us", "our") operates the online gaming and sports betting platform accessible at pak11.org. pak11 is the data controller responsible for the personal information collected through and in connection with the platform. This Privacy Policy governs all data processing activities carried out by pak11 in relation to Users ("you", "your") of the platform.
If you have questions about how pak11 processes your personal data, please contact us using the details provided in Section 13 of this Policy.
pak11 collects personal data in the following categories:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC / passport number | Registration & KYC verification |
| Contact Data | Email address, phone number, city of residence | Registration & support interactions |
| Financial Data | Payment method details, transaction history, wallet addresses | Deposits, withdrawals, KYC |
| Account Data | Username, login credentials (hashed), bonus history, gaming activity | Ongoing platform use |
| Technical Data | IP address, device type, browser, operating system, session data | Every platform visit |
| Usage Data | Pages visited, games played, bets placed, time on site | Every platform session |
| Communications Data | Live chat transcripts, support emails, survey responses | When you contact support |
pak11 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data except where required for age or identity verification under applicable law.
pak11 uses your personal data for the following purposes:
pak11 processes your personal data on the following legal bases:
pak11 does not sell your personal data to third parties. We may share your personal data in the following limited circumstances:
All third parties with whom pak11 shares personal data are required to handle that data securely and in accordance with applicable data protection laws.
pak11 uses cookies and similar tracking technologies to operate and improve the platform. The following types of cookies are used:
You may manage your cookie preferences through your browser settings. Disabling essential cookies may prevent you from accessing certain features of pak11.
pak11 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, tax, and accounting obligations. Specifically:
When data is no longer required, pak11 securely deletes or anonymises it.
pak11 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:
While pak11 takes all reasonable precautions, no online platform can guarantee absolute security. If you suspect that your account has been compromised, please contact support immediately via live chat.
Depending on your jurisdiction, you may have the following rights with respect to your personal data held by pak11:
To exercise any of these rights, please contact pak11 at [email protected]. pak11 will respond to all valid requests within 30 days. Identity verification may be required before processing certain requests.
pak11 is strictly an 18+ platform. pak11 does not knowingly collect personal data from persons under the age of 18. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on pak11, please contact us immediately at [email protected].
pak11 operates with servers and service providers that may be located outside of Pakistan. Where personal data is transferred internationally, pak11 ensures that appropriate safeguards are in place, including standard contractual clauses or equivalent data protection mechanisms, to ensure your data receives a level of protection consistent with this Privacy Policy.
pak11 reserves the right to update this Privacy Policy at any time. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users by email. Your continued use of pak11 following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.
If you have questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by pak11, please contact us through the following channels:
All data transmitted between your device and pak11 is protected by SSL/TLS encryption. Your login credentials, financial details, and personal information are never sent in plain text.
pak11 does not sell your personal data to advertisers or third-party marketers under any circumstances. Your information is used solely for the purposes described in this Privacy Policy.
Passwords on pak11 are hashed using industry-standard cryptography. pak11 staff cannot view your password and will never ask you to share it.
pak11 collects only the data necessary to operate the platform, comply with legal obligations, and improve user experience. We do not collect sensitive data without a specific lawful purpose.
pak11 respects your right to access, correct, delete, and export your personal data. All valid data rights requests are processed within 30 days of receipt.
pak11 does not hold your personal data indefinitely. Retention periods are defined by legal requirements and platform needs, after which data is securely deleted or anonymised.
pak11 is built for Pakistani players who want a transparent, secure gaming experience. Your data is protected, your rights are respected, and your Easypaisa and JazzCash transactions are encrypted. Explore the platform — 18+ only, please play responsibly.
Use the navigation menu above to explore all sections of pak11.
pak11 is strictly for players aged 18 and over. Please verify that online gaming is permitted in your jurisdiction before using pak11. If gambling is affecting your life negatively, please use the responsible gaming tools in your account dashboard or contact [email protected] for help. External support is available from Gamblers Anonymous Pakistan and BeGambleAware.